Money Back Guarantee

We want to make sure you enjoy our goods. So if you are buying through our website you can change your mind and cancel up to 14 calendar days, starting from the day after you receive the goods. We'll give you your money back for the goods plus the standard delivery cost we charged you to deliver it to your address. 

If you are undecided about cancelling please call us during our business hours, which we publish our website. We have years of expertise and we are here to help. Let us know if you do decide to cancel, and return items to us within 14 days of the cancellation. Here at Chalfont Pond Plants, Services and Supplies will make sure you get your money back within 30 days from receipt of the returned goods. 

We have a right to deduct monies from refunds where goods show signs of unreasonable use leading to diminished value. We will not usually deduct for removal of packaging to inspect the item, but we can deduct for damage or wear and tear where the item has not just been checked but used. Please note the cost of return postage and packing from you to us, and any express delivery charges you expressly chose to add, isn't refundable.