Improvements and maintenance of ponds and water features
You should read these terms and conditions carefully before buying from our website at www.marginalplants.co.uk and we recommend you keep a copy for your own reference.
1. ABOUT US
This website is owned and operated by: Chalfont Pond Plants Services and Supplies
Contact address: Arlington, Back Lane Chalfont St Giles, Bucks HP8 4PF
Contact telephone: 07785375735
2. HOW TO PLACE AN ORDER
2.1. To order a product you have selected, press the green shopping basket symbol. Check and amend the quantity of items you are buying and select your choice for delivery service. The page uses product weights to calculate a delivery charge and displays it on the page for you to check you are happy with. We only offer shipping to customers resident at UK addresses. Even if you are just making a one time purchase from us you may want to register for an account to make subsequent communication and further purchases quicker for you. On the next page read and tick the box indicating you accept the terms and conditions. On the next page do a final check of the order and delivery amounts and cick “Buy Now”. You are then directed to PayPal (where non-PayPay account holders can pay by credit card). Chalfont Pond Plants Services and Supplies does not see your card details, this is handled entirely between you and PayPal. After the PayPal transaction is complete, click the “Return to Merchant” link. On your return to Chalfont Pond Plants Services and Supplies site you will see a page confirming your order and payment having been made, and soon after you will receive an email with the same information plus your right to cancel.
2.2. By placing an order you are offering to buy goods from us. We will let you know that we have received your order but this does not mean that your order has been accepted. There is no contract between us until we have accepted your order.
2.3. When we have accepted your order, we will confirm this by email. Keep your confirmation in a safe place in case of any query.
2.4. If we cannot supply you with the goods you have ordered, we reserve the right to supply you with substitute goods of similar quality and function. If we supply you with substitute goods, you do not have to keep them and can return them at our cost if they are not acceptable.
3.1. We deliver to addresses in the UK only.
3.2. Please inspect your delivery and report any goods found to be damaged or faulty as soon as you can.
3.3. For standard orders please allow 7-10 days for delivery (from the date of placing your order) before reporting your order as undelivered. Most items are available for delivery 4 working days from your order. If we are unable to supply you with your goods within 6 days, we will contact you to let you know and give you a revised delivery date. You will be given the option to cancel or amend your order if this is the case. For bulky products there my be a non-standard delivery time – if so this will be quoted on the website at time of order there and will add an further 5 days added to the delivery time.
3.4. If we fail to supply you, or supply you with goods that you find to be damaged, faulty or misdescribed after a reasonable examination, we will replace the item free of charge or refund your money. In these circumstances we reserve the right to ask you for independent confirmation of any claimed faults.
4. YOUR RIGHTS WHERE GOODS ARE NOT SATISFACTORY QUALITY, FIT FOR THEIR PURPOSE OR MISDESCRIBED
4.1. Repair or replacement
4.1.1. Unless they have faults reported to us as a result of your initial examination of the goods (see 3.2), we will repair any goods that are faulty, unsatisfactory or unfit for their purpose (see 4.1.2), or offer you a like-for-like replacement (see 4.1.3). If we supplied you with the goods more than six months ago, we reserve the right to ask you to prove that the goods were faulty when we supplied them to you.
4.1.2. If we offer you a repair, and a repair is not possible or not possible within a reasonable period of time, we will offer you a refund equivalent to the replacement cost of the item, taking into consideration its age and any fault-free use you have had from it.
4.1.3. If we offer you a replacement and a like-for-like replacement is not available, or not available within a reasonable period of time, we will offer you a refund equivalent to the replacement cost of the item, taking into consideration its age and the fault-free use you have had from it.
4.1.4. Any additional costs associated with repair or replacement of faulty goods will be borne by us. This will include the cost of return delivery of the item to us or to a mutually acceptable third party repairer (see 4.1.6).
4.1.5. Replacements and refunds will be on a like-for-like basis. This means you may not receive a new item as replacement or a full refund if you have had the goods for a while or if you have had a reasonable period of fault free use from them.
4.1.6. We reserve the right to ask for independent third party confirmation of any faults. If this is necessary, we will initially bear the costs but may ask you to reimburse us if the goods are found to be satisfactory. We shall inform you that we intend to seek confirmation of the claimed faults before we do so and who we will be approaching to do this. You may suggest alternative independent third party.
4.1.7. Goods with faults due to normal wear and tear or damage caused by misuse will not be repaired or replaced free of charge.
4.2.1. Full refunds will be given as a result of claims under Section 3.4. All other refunds will be based on the replacement cost of the goods. This means you may not receive all the money you paid.
4.2.2. Money will be refunded to the same account debited during purchase. All refunds and partial refunds will be completed within 30 days.
5. YOUR RIGHTS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS (DSR)
5.1. You have an unconditional right to cancel your order within fourteen calendar days from the day of delivery. PLEASE NOTE: You must take reasonable care of the goods during the cancellation period.
5.1.1. To cancel your order under the DSR:
- Send an email, fax or write to us telling us you wish to cancel your order. Please include your order number or enough information for us to identify you and your order.
- Parcel up the items you are returning securely to minimise any damage that may be caused during delivery. Please include a copy of your notification of cancellation or order confirmation so we can trace your order quickly.
- Return the items to us via an appropriate carrier. PLEASE NOTE that the carriage of returns under the Distance Selling Regulations is at your cost unless we have supplied alternative goods that you have not found acceptable.
5.1.2. Once you have notified us of your intention to cancel the contract we will refund you the cost of your order and our standard delivery charge as soon as we can. This will always be within 30 days of your cancellation.
5.2. This section does not affect your legal rights as outlined in sections 3 and 4
6. OUR RETURNS POLICY
This section does not affect your statutory rights relating to faulty or misdescribed goods (section 4) or your right to cancel orders under the DSR (section 5). If you want more information on these rights, they are available from your local Trading Standards Department or Citizens Advice Bureau.
If you are buying through our website you can change your mind and cancel up to 14 calendar days, starting from the day after you receive the goods. We'll give you your money back for the goods plus the standard delivery cost to deliver it to your address. If you are undecided about cancelling please call us during our business hours, which we publish on our website. We don't operate premium rate lines! Let us know by email, phone or letter if you do decide to cancel, and return items to us within 14 calendar days of the cancellation.
Chalfont Pond Plants Services and Supplies will make sure you get your money back within 30 days from receipt of the returned goods. We have a right to deduct monies from refunds where goods show signs of unreasonable use leading to diminished value. We will not usually deduct for removal of packaging to inspect the item, but we can deduct for damage or wear and tear where the item has not just been checked but used.
The cost of return postage and packing from you to us, and any uplift for express delivery charges you expressly chose to add when you ordered, isn't refundable.
Refunds are made to the payment account that your original payment came from, using the payment method you used. In order for you to accept a refund from us, it is your responsibility to keep your payment account open.
7.1. Prices quoted on the website are inclusive of VAT. Our order confirmation process does provide a VAT breakdown for you.
7.2. From time to time we will have to change the prices of items. This will not affect the status of confirmed orders and in this case you will only pay the price in your order confirmation. If the price of an unconfirmed order changes, we will let you know and give you the option of cancelling the order.
8. ABOUT THESE TERMS
8.1. These terms came into force on the 26th September 2015 and apply to all orders made on or after that day.